1. Information we collect
Depending on how you interact with us, we may collect:
- Contact information: Your name, phone number, email address, company name, and business address.
- Enquiry details: Products you are interested in, model numbers, quantities, technical requirements, and information you share when requesting a quotation.
- Order and billing information: Billing and delivery addresses, GST details where applicable, purchase orders, invoices, and transaction references.
- Support information: Product serial numbers, purchase records, photographs, and details needed to assist with delivery issues or warranty requests.
- Website information: IP address, browser and device information, pages visited, and cookies or similar technologies, depending on the website and its settings.
Please share only the information needed for your enquiry or purchase. Do not send us payment passwords, PINs, CVVs, or OTPs.
2. How we use your information
We use information relevant to our dealings with you to:
- Respond to enquiries and prepare quotations.
- Confirm product requirements and availability.
- Process orders, verify payments, and issue invoices.
- Arrange dispatch and delivery.
- Provide order updates and customer support.
- Coordinate eligible manufacturer warranty requests.
- Maintain accounting records and meet legal obligations.
- Protect our websites and business against misuse or fraud.
Where you have opted in, or where otherwise permitted by applicable law, we may send product updates, price lists, or offers. You can ask us to stop promotional messages at any time.
3. Payments
We use payment-related information to reconcile transactions, confirm orders, and process refunds where applicable.
If you pay through a bank, payment service, or marketplace, that provider handles information according to its own privacy and security policies. Please review those policies before submitting payment details.
4. When we share information
We share information where reasonably necessary to fulfil your request, complete an order, or meet a legal obligation. Recipients may include:
- Transporters and courier partners arranging delivery.
- Manufacturers or authorised service centres handling technical or warranty enquiries.
- Banks and payment providers processing transactions.
- Service providers supporting our websites, communications, and business records.
- Professional advisers or authorities where disclosure is legally required.
We limit the information shared to what is relevant for the purpose.
5. Cookies and third-party platforms
Our websites and their hosting platforms may use cookies or similar technologies to support website functions, remember preferences, and understand website usage.
You can manage cookies through your browser and any cookie controls available on the relevant website. Disabling some cookies may affect website features. Where consent is required for optional cookies, it will be requested through the relevant website controls.
Links to marketplaces, WhatsApp, manufacturer websites, payment services, and other external services are governed by those providers’ own policies.
6. Keeping information secure
We use reasonable safeguards appropriate to the information we hold to help prevent unauthorised access, loss, misuse, or disclosure. Access should be limited to people and service providers who need the information for their work.
No method of online transmission or storage is completely secure. If you believe information shared with us has been compromised, please contact us promptly.
7. How long we keep information
We retain information for as long as reasonably needed for the purpose for which it was collected, including order fulfilment, warranty support, accounting, legal compliance, and resolving disputes.
When information is no longer needed, we take steps to delete it or make it no longer identifiable, subject to applicable recordkeeping requirements.
8. Your choices and requests
You can contact us to request access to or correction of your personal information, ask for deletion where applicable, or withdraw consent for uses based on your consent.
Some information may need to be retained to meet legal obligations or resolve an outstanding transaction. Withdrawing information or consent needed to fulfil an order may affect our ability to provide that service.
You can unsubscribe from promotional communications using the available unsubscribe option or by contacting us. Essential order and service messages may still be sent.
We may ask for reasonable verification before acting on a request. We will handle requests and complaints in accordance with applicable law, including any additional rights available to you when the relevant provisions are in force.
9. Children’s information
Our products and services are intended for business purchasers and adults. We do not knowingly seek personal information from children. If you believe a child has provided information to us, please contact us so we can review and address it.
10. Changes to this policy
We may update this policy to reflect changes in our services, practices, or legal obligations. The updated version will be published with a revised effective date. Where required, we will provide additional notice or obtain fresh consent.
11. Contact us
For privacy questions, requests, or complaints, contact:
Ahmedabad Electric Corporation
301–302, Akshar Matrix, Odhav Road,
Opposite The Grand Thakkar, Gokul Nagar,
Odhav Industrial Estate, Odhav,
Ahmedabad, Gujarat – 382415, India.
Email: sales@aecswitchgear.com
Phone: +91 9904814793
Please use the subject line “Privacy Request” or “Privacy Complaint” so we can direct your message appropriately.